Account and casino assistance
Contact Kakadu Casino
Kakadu Casino support handles account access, registration, bonuses, payments, verification, game sessions and responsible-gambling requests.
Support Channels
| Channel | Availability |
|---|---|
| Live Chat | 24 hours a day, 7 days a week |
| [email protected] | |
| Languages | English and German |
Information to Include
Include the registered email address and a short description of the issue. For a payment or game-session query, also include the transaction or game, amount, approximate time and any visible error message. A screenshot can be attached when it helps identify the problem.
Never send an account password, one-time code or complete card details by email or chat.
Common Requests
- Login or registration: email confirmation, password recovery and account access;
- Payments: deposit status, pending withdrawals, payment-method verification and transaction history;
- Bonuses: activation status, promo codes and wagering progress;
- Games: interrupted rounds, loading errors and game-history entries;
- Responsible gambling: personal limits, time-out, self-exclusion and permanent account closure.
Payment limits and document requirements are listed under Deposits and Withdrawals. Login recovery steps are available on the Kakadu Casino Login page.
Company Address
N1 Interactive Ltd
206, Wisely House
Old Bakery Street
Valletta VLT 1451
Malta
Company number: C 81457
Malta Gaming Authority licence: MGA/B2C/394/2017